Terms & Conditions
1. Agreement to terms
These Terms & Conditions (“Terms”) govern your access to and use of neonweb3.store and our related services (“Services”). By using the Services, you agree to be bound by these Terms.
2. About us
Neon Web3 Store, Studio 15, Patrick Trafficway, Rosieville, IP33 9GD, United Kingdom. Contact: [email protected], +44 7815 171795.
3. Eligibility
You must be at least 16 years old to use the Services. If purchasing, you confirm you have legal capacity to enter contracts in your jurisdiction.
4. Changes to Terms
We may update these Terms at any time. Updates take effect when posted. Continued use after changes means you accept the new Terms.
5. Orders and acceptance
- Order process: Add products to cart, provide required details at checkout, place order. You will receive an order confirmation.
- We may decline or cancel orders for reasons including stock issues, suspected fraud, errors in pricing or product information, or legal/regulatory restrictions.
- Prices are shown in GBP and, unless stated otherwise, include applicable VAT. Shipping costs (if any) are shown at checkout.
- Risk of loss passes to you upon delivery. Title passes upon full payment.
6. Product information
We aim for accuracy, but colours, dimensions and specifications may vary within reasonable tolerances. Limited runs may sell out without notice.
7. Digital goods and disclaimers
- Digital downloads (e.g., e‑books) are for personal, non‑commercial use. No resale or redistribution without written permission.
- Educational content is not financial, investment or legal advice. You are responsible for your own decisions.
- NFT‑related features may require third‑party wallets and networks and may incur network fees (gas). We are not responsible for third‑party protocols or network conditions.
8. Hardware and security
For hardware wallets and node devices, follow security best practices. Never share seed phrases or private keys. We will never ask for your seed phrase.
9. Prohibited uses
- Illegal activities, infringement of IP rights, fraud or abusive behaviour.
- Interference with site operation or circumvention of security.
- Use that violates applicable export, sanctions or embargo laws.
10. Intellectual property
The Site, designs, graphics and content are owned by or licensed to Neon Web3 Store and protected by IP laws. You may not copy, modify, distribute or create derivative works except as expressly permitted.
11. Reviews and user content
If you submit content, you grant us a worldwide, royalty‑free, transferable licence to use, reproduce, display and distribute it for operating and promoting the Services. You represent you have rights to submit such content and that it is lawful and non‑infringing.
12. Warranties
- Apparel: 12‑month quality guarantee against manufacturing defects under normal use.
- Hardware: 24‑month limited warranty against manufacturing defects. Misuse, unauthorised repairs or modifications void coverage.
- Digital content: provided “as is”.
13. Returns and refunds
See our Refund Policy for detailed conditions, timelines and procedures, including your statutory rights.
14. Disclaimer
Except as expressly stated, the Services and products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non‑infringement, to the maximum extent permitted by law.
15. Limitation of liability
To the fullest extent permitted by law, Neon Web3 Store will not be liable for indirect, incidental, special, consequential or punitive damages, or any loss of profits, data or goodwill. Our aggregate liability for claims relating to a specific order is limited to the amount you paid for that order.
16. Indemnity
You agree to indemnify and hold Neon Web3 Store harmless from claims arising from your misuse of the Services, your violation of these Terms or applicable law, or your infringement of third‑party rights.
17. Third‑party services
We integrate third‑party tools (e.g., analytics, advertising, payment/fulfilment services). We are not responsible for those services; they are governed by their own terms and policies.
18. Privacy
Your use of the Services is subject to our Privacy Policy.
19. Export and sanctions compliance
You must not purchase or use the Services if you are subject to sanctions or located in a restricted jurisdiction. You are responsible for compliance with relevant export controls.
20. Governing law and disputes
These Terms are governed by the laws of England and Wales. Courts of England and Wales will have exclusive jurisdiction, without prejudice to mandatory consumer rights in your country of residence.
21. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., acts of God, outages, strikes, regulatory actions).
22. Severability; no waiver
If any provision is held invalid, the remaining provisions remain in full force. Failure to enforce a provision is not a waiver.
23. Contact
Neon Web3 Store • Studio 15, Patrick Trafficway, Rosieville, IP33 9GD, United Kingdom • [email protected]